Ghost®
Got a question?
We got your back. 🫶
We check messages often, so contact us by chat 💬, email 📧, or phone 📞—we love hearing from you! Hint: chat gets priority support. 🔥
⚡️ For the fastest and most complete answers, check out our Help Center.
What states do you ship to?
We totally ship fireworks to most places in the U.S. as long as it's cool with Uncle Sam. But hey, rules are rules, and some states are a no-go because of local laws. So, we can't ship to certain states.
Make sure you're in the clear with your local peeps to avoid any legal party poopers when it comes to shipping, storing, and enjoying your fireworks.
What shipping methods do you offer?
Pick up at a Red Apple Retail Store
Always free and friendly!
- Select Choose a Fireworks Pickup Spot.
- Pick a Red Apple Retail Store from the list (GA, MI, or NV).
- Choose your preferred pickup date and time.
- Proceed to checkout.
Pick up at a Fireworks Pickup Spot
This is our fastest shipping option and it saves you mad cash! You choose a Pickup Spot near you, we'll ship your order there and let you know when it's ready to pick up.
- Select Choose a Fireworks Pickup Spot.
- Choose a Pickup Spot from the list of 800+ choices.
- Proceed to checkout.
If the Pickup Spot you chose is not available for any reason, we'll automatically pick the next best option for ya!
Ship to Home or Business
We'll send your order straight to your crib! Just make some space for the big-ass truck that will drop it off! If you live in an apartment or on some janky road, choose another option.
Just select Ship to home or business and proceed to checkout. We got your back!
What happens after I place my order for shipping?
Once you've placed your order for shipping, our awesome team gets right to work. They carefully pick, pack, and wrap your items to ensure they're super secure. After that, our quality assurance team steps in to review everything before our logistics department books your order for shipping. And guess what? We'll even send you tracking information so you can keep an eye on your delivery until it's ready to make your celebration extra special.
For more information, check out the link here.
Can you guarantee my order delivery date or time?
We totally get it! When it comes to specific delivery dates and times, we rely on awesome third-party shipping companies. While we can't guarantee an exact arrival, we want to make sure your order gets to you on time. To increase the chances of a timely delivery, we recommend placing your order at least two weeks before your event. And if you're in a pinch, especially during busy holiday seasons, expedited shipping is the way to go. We've got your back!
For more information, check out the link here.
How long can you hold my order for instore pickup?
We've got you covered! At Red Apple, we offer flexible options for timing your purchase. When checking out, you can select the day and time that works best for you. We're here to work with you and make the process as smooth as possible.
For more information, check out the link here.
Are your prices the same at all store locations and online?
Our prices are generally consistent across all store locations and online. However, due to various factors, there may be occasional differences. Authorized Dealers also have the discretion to set their own prices. If you notice any discrepancies, please contact us, and we'll address it. Transparency and customer satisfaction are our priorities.
For more information, check out the link here.
Do you offer discounts for military, responders, medical professionals, teachers or government workers?
Yes! At Red Apple®, we're all about showing appreciation for our heroes! That's why we offer a sweet 10% Heroes Discount to military personnel, responders, medical professionals, and teachers.
For more information, check out the link here.